Target Announces a Big Change to All Locations by the End of Summer 2023

Tracy Stengel
Photo byMike Mozart/Wikimedia Commons

Returning unsuitable purchases can be draining. In a survey conducted by OnePoll, 6 out of 10 people said they would rather do “nearly anything” to avoid going through the return process. In fact, the majority of respondents said they would rather give their unwanted item away, keep it as backup, or resell it rather than suffer through returning the product to the store.

Target recently announced they are revolutionizing the way they accept returns. By the end of summer, they plan to accept returns through the Target Drive Up service at all of their nearly 2,000 stores. Drive Up Returns will allow shoppers to make returns without getting out of their cars.

“Our journey to expand our fulfillment options starts with making it easier for our guests to shop with us,” Mark Schindele, Target’s executive vice president and chief stores officer, said in a press release. “That’s why we’re launching Drive Up Returns. Allowing our guests to process a return from the comfort of their car underscores our commitment to helping our guests shop — and return — however they choose.”

Target believes Drive Up Returns will be a stress-free way for people who have children or pets with them, those with disabilities, or anyone who wants to save time and stay in their car. There will be no charge to use the Drive Up Returns service. According to the press release, Target will accept returns on most new, unopened products that were purchased within 90 days. They will accept returns on most new, unopened Target-owned brands that were purchased less than a year ago.

The Drive Up Returns procedure is fairly simple. By using the Target app, select Drive Up return. You will be prompted to indicate when you are on your way to the Target store you have selected. When you arrive, pull into a Drive Up space and tap I’m here in the app. A Target team member will come up to your vehicle and collect your item. Then, you will get a return confirmation in the app and one will be sent to your email. The refund will be issued via the original form of payment.

At some locations, people will have the option to have a handcrafted beverage from the Starbucks Café delivered to their car as they complete their Drive Up transaction.

Target has stores in every state in America and the District of Columbia. Their website boasts 75% of people living in the United States has a Target store within 10 miles of their home.

How do you feel about returning items? Do you think Target’s Drive Up Returns will make your life easier? Is this a service you would use? I’d love to read your opinions in the comments!

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Tracy explores the world with a positive eye, an open heart, and a sprinkling of humor. Without laughter, she would be lost.

Onsted, MI

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