Castle Rock, CO

Express Check-in problems plague DougCo schools

Suzie Glassman

By Suzie Glassman/News Break Denver

(Castle Rock, CO) In what could be a sign of how eager parents are for kids to go back to school, the DougCo check-in website crashed shortly after opening on July 21 and remains “frustratingly slow,” according to Mark Blair, DCSD chief technology officer.

Blair invoked a famous episode of the TV series Friends in an email to parents, saying it was time to “pivot” to a new strategy. ​​In the episode, Ross, Rachel, and Chandler attempt to move a sofa up a flight of stairs and around a tight corner.

Ross grows increasingly desperate, yelling “pivot” repeatedly while the couch remains stuck.

“We are now in a similar situation with our Express Check-In tool. No matter how many hours my amazing staff dedicates to improving its speed and performance, it continues to get stuck,” said Blair.

The district has shut down the process and will notify parents when “Plan B” is ready. In the meantime, schools will provide essential details like teacher assignments and schedules in the coming days.

“We will work to ensure that all families can complete the check-in process prior to the first day of school,” said Bair.

DougCo public schools begin welcoming students back on August 8. Charter schools may operate on a different schedule.

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