Trust and Honesty Form the Basis of a Successful Client-Coach Relationship

Rob Hourmont

It’s not a “the customer is always right” situation
Coaching a ClientRob Hourmont

My first and foremost priority as a coach is to listen to, understand and work towards helping my clients succeed in achieving their goals.

I do this with the upmost passion and commitment.

However, this kind of relationship is quite personal (especially with in-person coaching), and it does require the client to listen and follow the coach’s advice and program.

After all, the program, would have been explained in full detail and agreed to before the start.

The problem that creeps up for coaches.

Clients tend to become impatient and demanding after a few weeks, their expectations for faster results rise, yet simultaneously they often tend to slip with their commitment and input.

This combination inadvertently leads to a problematic and delicate situation.

As a coach, it’s my job to motivate, and guide the client along the track we laid out together.

Sometimes this path becomes uncomfortable for the client, which requires me to push a little harder and remind them what and how we set out to achieve their goals.

Recently, a situation arose where I had to communicate to a client that he’s not listening or trying and is therefore becoming increasingly frustrated with his “immediate results” mindset.

Weight loss, while building muscle is a process, which must be adhered to carefully. Remember that!

Becoming Fat Adapted is without a doubt one of the most effective ways to achieve weight loss.

However, as always, calories in versus calories out matters.

If you’re eating sizeable portions and choose not to follow your movement plan, you’re likely going to be caloric surplus rather than deficit.

This problem is accelerated during religious holidays or fasting periods, such as Ramadan, where food and water consumption is only permitted pre-sunrise and post-sunset.

In a hot climate this will lead to considerable dehydration, making movement more difficult. Understood.

However, a light walking routine is achievable even during these times, if it’s planned and you set your mind to it.

Your mind controls you daily — pay attention, and control your mind with your positive actions.

What’s the Solution?

As difficult as the latter described situation may be, it’s possible to continue on the right path with light exercises and by consuming the correct food as well as quantities.

The client, however, must have faith, trust the coach and program.

The results will follow in good time.

It’s the coach’s unpleasant job to inform the client that they must stick to the plan: it will work if they do and fail if they don’t.

And that is why a client coach relationship is not a matter of “the customer is always right.”

In this case, the customer needs to listen to the health provider’s advice to achieve success.

Final Thoughts.

Believing in the process, understanding the body needs time to adjust (especially if the starting point was drastic), to listen to and trust the coach is vital.

No matter how challenging your situation may be, your goals can be reached within a reasonable 3-month period.

You must, however, be fully invested and committed, removing all doubt, be patient and keep moving forward.

Above all, the “immediate gratification” mindset and stepping on the scales every morning must be eliminated. Those 2 practices are senseless and only lead to doubt and frustration.


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