AKRON, OH — The Division for Community Living has released a notice on June 1 on new guidance for ODA providers regarding Electronic Visit Verification.
This notice is addressed to AAA Directors, PASSPORT Site Directors and Provider Relations Directors.
The Division for Community Living has created a guidance document to assist providers in all the stages of Electronic Visit Verification (EVV). It gives answers to frequently asked questions, visual aids and contact information.
In addition, the Ohio Department of Medicaid (ODM) also announced a new Zendesk Ticket Portal for the EVV program.
Providers, alternate vendors, and other users who communicate with Sandata and the ODM EVV team will use the new portal. However, current communication to reach Sandata and ODM will not be removed.
The Zendesk Ticket Portal provides a single location for users to see current and past tickets submitted to the EVV Provider Hotline. Furthermore, all questions and emails sent to ODM will go to the Zendesk portal, meaning users can review all their inquiries in one location.
Now, users will use the new portal to submit a new ticket or inquiry to Sandata and ODM. All Ohio EVV program users, including Alternate EVV system vendors, have access to the Zendesk Ticket Portal. When accessing the new portal, it is recommended to use Google Chrome as a browser.
Users can also start using the new Zendesk email (ODMEVV@sandata.com) for any questions regarding the topic. They can also find valuable information such as tips on getting started, product user guides, training videos, quick reference guides, and release notes on the Zendesk portal links to the Sandata EVV Knowledge Center.