I go to a salon maybe once a year and when I went to Therapy salon for the first time, I went in for a simple cut and some light balayage and I walked out happy with the final look. I often find it difficult to communicate what I want with my hair because I don't ever seem to know the right words or terminology but throughout the process, my stylist was communicative and let me ramble on to make sure we were saying the same thing. Even during the coloring, I was concerned about something and she took the time to talk through it again with me and redo - which I really appreciated! If you're looking for a new salon in Charlotte, this is definitely the place for you. You can't go wrong with such talented & kind stylists.True team effort on this hair style.