International Award Highlights Commitment to Excellence in Emergency Medical Dispatching
Morristown, NJ, June 7, 2023 - The Morris County Communications Center has been awarded the Accredited Center of Excellence (ACE) distinction for emergency medical dispatching by the International Academies of Emergency Dispatch® (IAED).
The award marks the Center's steadfast adherence to industry best practices and unwavering commitment to high-quality community service.
IAED, as a leading standard-setting entity for emergency dispatch services worldwide, grants ACE accreditation as the highest honor bestowed upon emergency communication centers.
Accredited Center of Excellence (ACE) status affirms that a center operates at or above established industry standards, demonstrating robust local oversight, stringent quality processes, and a dedication to data-driven continuous improvement.
Serving as a regional consolidated Communications Center, the Morris County Communications Center offers critical emergency police, fire, and medical dispatching services, alongside 9-1-1 answering point services, for Morris County residents and first responders.
The new Medical ACE Accreditation complements the Center's prior recognitions including National CALEA Communications Accreditation, New Jersey State Association of Chiefs of Police (NJSACOP) Communications Accreditation, APCO Project 33 Training Program Certification, and a recent award from the National Emergency Number Association (NENA) Partner in Education Recognition (PIER) Program.
"The Medical ACE Accreditation is a testament to our relentless commitment to adhering to worldwide best practices in emergency communications," stated Michael Peoples, Director of the Morris County Emergency Communications Center. "Our dedicated team continually strives to ensure the highest quality of services for our community."
IAED's Accreditation Board Chair, Christof Chwojka, lauded the Morris County Communications Center, stating, "Earning this accreditation is a true milestone. We salute the call takers, dispatchers, and the leadership team at Morris County Communications for their unyielding dedication to quality, a benchmark that only a few achieve. The community can certainly rely on these first responders to deliver an exceptional job."
The challenging process of securing IAED accreditation involves meeting the 20 Points of Accreditation, undergoing a comprehensive performance evaluation by industry professionals, and a final review by the IAED.
Kim Rigden, IAED’s Associate Director of Accreditation, explains, "This endeavor is pursued by communications centers aspiring to stand out as the best. Morris County Communications Center should take immense pride in its ACE accomplishment and the invaluable service they provide to the community and [its] emergency responders."
IAED will present an accreditation plaque to the Morris County Communications Center to honor their achievement. The accreditation remains valid for three years, during which all standards must be maintained.
Centers can earn separate accreditations for each emergency discipline they service, including medical, fire, police, and emergency nurse triage.
Over 3,500 emergency communication centers across 46 countries employ the medical, fire, police, and emergency nurse triage protocols developed and maintained by the IAED. Known as the “Priority Dispatch System,” these protocols set the global standard for emergency dispatch practices.
The International Academies of Emergency Dispatch has set the standard for emergency dispatch and response services worldwide for over 40 years.
As a member-driven association, IAED works to serve the public by promoting the professional development of dispatchers.
Through their boards and councils, and in partnership with other public safety organizations, IAED ensures that the comprehensive system of emergency dispatching is safe, fast, effective, and up-to-date.