Saints and Council opened last week in Midtown's Colony Square. The upscale restaurant has the unique feature of no regular servers. Diners will scan the QR code to see the menu and place orders via their cell phone. Servers are known as "Butterflies" floating to different tables The team works together and shares responsibilities of taking orders, serving, and bussing tables. By doing this, all the staff shares in pay and tips.
"Did anyone think about the dishwasher who is barely making ends meet? In an industry where the positions behind closed doors are referred to as ‘the heart of the house,’ we certainly have not structured these businesses to treat our hard-working cooks and dishwashers as if they are the heart,” says President and Owner, William Pitts.
But how was the food and experience? Walking through Colony Square, you edge past the cozy fire pits. You could enjoy a delicious cocktail like the Paradisio or Garden of Eden to start. Then once inside it feels like you are in a cozy ski lodge that also has a lively bar in the middle. After being seated, you'll be directed to scan the QR code and "order whenever you feel like it" rather than when you server comes by.
In fact, you won't even have a server, the team works together to serve you, with a "Butterfly" who occasionally stops by to check on you. While the ordering was easy enough, if you order a drink that isn't a specialty cocktail you will need to place this with your butterfly, at least for the time being.
But how was the food and service?
Though we attended the friends and family preview, they were still working out some kinks. What happens if you have a special request or food allergy or just want a gin and tonic? You'll have to ask your butterfly for the time being.
Specialty cocktails were perfectly balanced. The cauliflower and pork belly appetizers were delicious and were only topped by the short ribs. I wish we could have tried dessert but it seems the online order didn't go through. What are your thoughts on an online ordering only restaurant? Does it take away from the experience? Or do you feel it is the wave of the future?
You can check out the menu and read more about the restaurant concept here - https://saintsandcouncil.com/