If you bring your pets here, believe me, you are in safe hands. They will treat them like theirs and pay full attention to their health situation.
The only issue is their online availability. They are not as active online like they are physical. If you can reach them in their clinic, your needs would be taken care of. Also, make sure your pet's sickness doesn't get to a critical stage before you seek their help. Sometimes, you may need urgent surgery and not an ordinary treatment. Always care for your pets and sometimes treat them as human beings (show empathy).