Knoxville, TN

Governor Lee and Commissioner Rolfe announced IGT Technologies expansion in Knoxville

Kelleigh Michanichou

NASHVILLE, TN - Governor Bill Lee, Commissioner Bob Rolfe of the Tennessee Department of Economic and Community Development, and IGT Technologies Inc. (IGT) officials announced today that the business will spend $3.9 million in expanding its operations in Knoxville, generating 200 new jobs.

The company has Gov. Lee's full support. "Supporting the businesses that choose to call Tennessee home is critical to the state's economic success and progress," He said.

Furthermore, Gov. Lee appreciated IGT's commitment to growing in Tennessee resulting in more than 200 new jobs in East Tennessee.

IGT is a firm that specializes in business process management and software development. IGT's Knoxville facility will supervise and help with operations for IGT's North American customers. This project will include an inbound call center and a technological development center to meet the rising need of travel, retail, eCommerce, and hi-tech businesses. It also intends to establish a Customer Experience Incubation Lab to help entrepreneurs.

Founded in 1998 in Gurugram, India, IGT employs over 14,000 customer experience and technology experts who serve more than 80 high-profile customers globally. IGT has a worldwide network of 20 delivery centers in ten countries, with a presence in the United States for over 15 years. These distribution centers offer multilingual help 24 hours a day, seven days a week, and allow each client to select the global sourcing delivery option that best suits their needs.

Tennessee Department of Economic and Community Development has sponsored ten economic development initiatives in Knox County over the previous five years. The efforts have seen 1,100 jobs and over $138 million in capital investment commitment.

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