$350,000 upgrade to FoCo 911 center will connect calls even faster

Justine Lookenott

The Forsyth County Commissioners approved a $350,000 upgrade for the 911 Center during the July 21 meeting(Image by Forsyth County Government)

(Forsyth County, GA) Calls to the Forsyth County 911 Center will soon be connected even faster due to a $351,238 upgrade approved by the Forsyth County Board of Commissioners at the July 21 regular meeting.

The approved funds will go toward implementing AT&T’s ESInet, which is a communication platform for emergency services.

The Forsyth County 911 Center call system will be upgraded to AT&T’s ESInet, which is a communication platform for emergency services(Image by Forsyth County Government)

Chris Grimes, the Forsyth County Emergency Management Agency director, said that current 911 calls usually take five to sometimes over 10 seconds for a caller to be connected to the 911 Center.

With ESInet, connection times can be cut in half.

“The length of time it actually takes from when you dial 911 to the time that we answer the phone will be quicker because it takes a lot less call set-up time,” said Grimes. “And then it allows us to have greater call clarity and allows a lot more security on our side as well.”

While there have been some minor tweaks and updates, the current system Georgia uses dates back to the 1970s. Forsyth County will be one of the first counties to upgrade to the new system.

“I think they just finally got to the point where we realized ‘hey, we really need to get this updated,’” Grimes said. “...in Georgia, we've not implemented a statewide system or anything like that. And so in Georgia, it's up to each individual jurisdiction to make that decision if it's something they want to move forward with.”

Connection times for 911 calls can be cut in half with ESInet(Image by Forsyth County Government)

To learn more about the Forsyth County Emergency Management Agency, click here.

If you have a news tip in Forsyth County, contact Justine Lookenott at justine.lookenott@newsbreak.com.

To learn more about the Forsyth County 911 Center, read “FoCo 911 dispatchers share harrowing stories, support for each other for appreciation week.

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I cover local news in Forsyth County, GA. My debut into the writing world began at the age of 10 when I won an essay contest in Around Acworth Magazine in which I wrote about spending the summer with my pet goat, Eclair. Since graduating from Kennesaw State University, I have been published in several newspapers and magazines in the Atlanta area including The Atlanta Journal-Constitution, the Atlanta School Guide, What Now Atlanta, Newcomer Magazine, the Marietta Daily Journal and the Cherokee Tribune.

Forsyth County, GA

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