Delaware ShopRite Stores Returning Full-Service Checkout Lanes Due to Self-Checkout Complaints

Joel Eisenberg
ShopRitePhoto byShopRite

Author’s Note

This article is based on corporate postings and accredited media reports. Linked information within this article is attributed to the following outlets:,, and


I write extensively about the current state of U.S supermarket chains. In that spirit, the rise of grocery store self-checkout lanes has proven widely polarizing.

Now comes word that Delaware is largely returning the human factor to its ShopRite store checkouts.

Let us explore.

ShopRite, 2023

According to a September 22nd report from, Delaware ShopRite stores are bringing in more full-service checkout lanes with live cashiers following numerous customer and employee complaints.

As excerpted from the report: Store employees said self-serve checkouts are taking away their jobs. ShopRite stores in Delaware have listened to the complaints and have made changes. The store said staffing levels are back up and they are leaning towards having more cashiers and hybrid self-checkout systems with employees there to help.

Company employees have likewise complained they are not being paid to bag groceries, while customers have wildly complained about the inconvenience of self-checkout lanes on social media.

As of press time, it is unclear whether other chain companies will follow suit. As for ShopRite specifically, for now this endeavor appears confined to Delaware. states there are six ShopRite stores in the state: First State Plaza near Newport, Brandywine Commons in Brandywine Hundred, Christina Crossing in Wilmington, Four Seasons Plaza in Glasgow, Governor's Square in Bear and Chestnut Hill Plaza near Newark.


This is a developing story. In the event of pertinent updates to this matter, I will share them here on NewsBreak.

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I am an award-winning author, screenwriter for film and television, and producer. My mission on News Break is to share socially important perspectives on both culture and pop-culture. Member of PEN America, and the WGA.

Northridge, CA

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