Entitlement At Its Finest

Jano le Roux


After a crazy caught-on-camera altercation at Bath & Body Works on Saturday, two females were charged.

According to investigators, the altercation at the store started when one woman was suspected of pushing another in line until the incident devolved into a tussle and staff got deeply involve.

Mrs. Denslow, a spectator, alerted media reports that she was standing very close to the African American woman, who had a kid with her.

Race wasn’t an immediate issue, however racist remarks were used extensively throughout the brawl, explained Denslow, who captured most of the brawl on video.

Denslow shared the video on Twitter, which shows a woman and an employee exchanging grinds until a second employee steps in and grapples the shopper to the floor.

Take a look at the video here.

How would you have handled the situation if you worked at the store?

“Oh my God!” exclaims a voice, as the trio plummeted

Two other employees join in, as does a second woman who claims to be rushing to the customer’s aid.

As per the clip, a woman screams, “Let go of her!”

The second lady then begins grappling with one of the men, which is interrupted by a male employee who yells, “Enough!”

The guy informs the two ladies, “Get out now.”

The first woman replies, “She attacked me.”

The guy says, “You attacked her.”

It was unclear which two females were charged after the brawl.

L Brands, the parent company of Bath & Body Works, did not immediately respond to a request for comment.

In 2021, several retail employees may undergo new instruction in how to handle issues with consumers who refuse to wear masks, social distancing, and shop ability restrictions.

The National Retail Federation, which represents around 16,000 retailers, partnered with the Crisis Prevention Institute, a company that focuses on mitigating workplace abuse, to teach retail staff how to avoid and de-escalate shopper conflicts that arise as a result of pandemic constraints.

The online educational curriculum and associated Covid-19 Customer Conflict Prevention certification, according to Ms. Driscoll, founder of the Crisis Prevention Institute, are “really focused on how to engage your thinking brain over your emotional brain.” It teaches staff how to know when a customer is in a problem and what they should do to further defuse the issue, according to her.

The teaching highlights the unforeseen obstacles that supermarket employees have had to face as a result of the pandemic. Most supermarkets were among the first to demand masks and distancing in shops, but certain customers have disobeyed the laws, placing workers in awkward and often terrifying situations. This year, altercations with irate consumers have gone viral on social media on a daily basis, and have also resulted in abuse, frightening employees and other customers just as stores aim to boost foot traffic.

The Crisis Prevention Institute has concentrated on educating health care staff and employers who deal with children with special needs, but experts say they are intrigued by the situation faced by stores, noting that requests for de-escalation details had doubled since the pandemic began.

The National Retail Federation stated that it did not have details on retail conflicts. According to Mr. Thorne, executive director of the NRF Foundation, consumers wanted to know what measures retailers were taking to ensure their safety in stores. Here are some tips on how to deal with difficult customers to avoid consequential attractions like this.

Customers that are antagonistic have a variety of explanations for their actions. Arguing is a feature of certain people’s personalities. Many people are in such a state of distress that they are unable to regulate their feelings. Others believe that physical altercations are the best way to achieve what they desire. Any people are just experiencing a terrible day.

Customers that are enraged have passions that have been bottled up. To counter this, be adamant in keeping to the truth. The longer you concentrate on reality, the more possible it is that the irritated client would do the same. You’ll now be less inclined to let the client get on your nerves.

Do you think this is a case of entitlement or simply a case of racism?

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