Canton, OH

Visual Edge, Inc new Director of Customer Success

James Stephens
Marvin Meyer/Unsplash

CANTON, OH — Visual Edge, Inc. announced their new Director of Customer Success, Jim Huegen, who joined last month. Jim Huegen responsibility will be ensuring customers achieve their desired outcomes while using the Visual Edge IT's or VEIT's services and maintain strong relationships with customers.

Jim Huegen joined Visual Edge IT with more than thirty years of experience in the IT industry. His knowledge of the technology services along with a competitive urgency relating to customer satisfaction will surely bring an advantage to the Visual Edge team.

"Jim brings over thirty years of experience in IT operations/managed services both as a provider and a customer," said Jason Bowra, General Manager, and Managed IT Services. "This will provide a great advantage to Visual Edge IT as we grow our solutions and provide customer excellence every day."

Before Jim Huegen joined Visual Edge, he was the former Vice President of Operations at another IT services provider. He has been on both sides of the field as a client and a provider, giving him a unique ability to understand the client's needs.

Throughout his career, Jim has achieved many accomplishments in the IT industry. He is certified in ITIL (Information Technology Infrastructure Library) and has achieved Six Sigma Green Belt. His process-oriented style and attention to detail will accelerate Visual Edge IT's ability to become more efficient.

His role is critical for developing a costumer-focused repeatable service model and meeting customer expectations. Visual Edge IT will be able to grow organically with the client through improvement in products and services and ensure a healthy relationship with customers.

Visual Edge values its customer base and understands the urgency to develop the customer experience to ensure success for both the customer and Visual Edge IT. In this role, Mr. Huegen will be the trusted advisor to Visual Edge IT by understanding customers' needs and help drive a successful outcome.

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