I needed to return an iPhone case to the Apple store in the Century City mall and was really pleased by their customer service. Usually you can't go into the store unless you have an appointment, but they let me in even though they were really busy. The service counter at the end of the store handled by return easily, even though I was past the two weeks since I bought the product. They didn't even bring it up and handled the transaction really quickly and kindly. Their whole operation was really buttoned up.