Clay Electric recently announced a new alert system that will notify customers when power will be restored if there is an outage.
Customers will get a text message or email on their cell phone that provides real-time information personalized for the customer’s home or business if an outage occurs.
Enrolled customers will receive alerts automatically when the co-op’s Control Center detects a power outage at their location. They do not need to contact the co-op to report an outage.
There are three possible notifications customers will receive in an outage: when the outage is detected; when it’s restored; and if there’s an update. The outage notifications will contain an estimated time for restoration.
There are times when the power may go out for a few seconds, or blink, due to factors like tree branches hitting a line. These momentary outages will not trigger an outage notification to be sent, according to Clay Electric
“We know power outages can be frustrating, but this new tool gives you peace of mind in knowing we are addressing the problem,” said Chief Public Relations Officer Derick Thomas. “Your co-op is committed to safely delivering reliable power, and when it goes out due to a storm or another unfortunate circumstance, our crews will work as quickly and safely as possible to restore service.”
Customers enrolled in MyClayElectric are automatically in the outage alert system and will receive either emails or text messages when the power is out at their home or business. To opt out of receiving alerts, or to change how they are received, customers can visit the settings within the MyClayElectric app. On MyClayElectric.com, select “Notifications” in the menu and then select “Manage.”
Customers not enrolled in MyClayElectric are encouraged to do so by the co-op.
In addition to being able to sign up for outage and account notifications, MyClayElectric offers other benefits, according to a Clay Electric press release.
After logging into MyClayElectric, customers are able to view your billing history and make a payment with just a couple of clicks, or set up AutoPay. Customers are able to access detailed, easy-to-read information about their electric use, which will help them save money, the press release said.
To register for MyClayElectric, download the app or visit MyClayElectric.com. Customers will need their account number, last name or name of your business on the account, and the email address you want associated with your account.
To visit MyClayElectric.com, click here.
More than one person can receive the outage alerts. Customers can allow another person access to their MyClayElectric account with their own login credentials and sign up for notifications. Secondary users can be deleted at any time.
To add a secondary user, customers can login to their account at MyClayElectric.com, click “My Profile” from the menu bar and select “My Information.” Then, click “Manage My Registered Accounts.” At the bottom of the page, select “Add Users” and follow the instructions.
The person being added will receive an email to set a password before receiving MyClayElectric access.
Clay Electric provides power to most areas of Clay County.