Nashville, TN

Metro Nashville launched new website

Dex Walker
Cody Lannom/Unsplash

NASHVILLE, TN - Metro Nashville has launched a new website on Monday, Aug. 2, after three years of planning. Internal and external sources contributed by sending feedback regarding the website's needed improvement. The sources include 200 businesses, 760 public survey responses, neighborhood groups, four separate focus groups, and interviews with 27 Metro departments.

“As we’ve seen over the past year and a half, information is an essential part of our lives – especially during challenging times,” said Mayor John Cooper. The mayor is proud of Metro Nashville's ITS team who have worked hard to make the website better.

Metro Nashville's website has been updated to be more user-friendly, with the homepage featuring the top 12 most popular services (based on site analytics), such as registering for new alarm permits, paying water bills online, and voting registration. Users can access all of the site's services by going to a page that lists them all.

Previously, Metro Nashville launched a redesigned website in early 2020 to get the community's response and feedback. According to the city's Information Technology Services department, Keith Durban, the new version of Metro Nashville's website seeks to deliver a user-friendly experience across all platforms and ensures information provided is easy to find by the visitors.

Since the website has moved to a new platform, links that visitors have saved will no longer be accessible. However, Metro's ITS team have created a comprehensive page redirect plan to ensure users are able to get their hands on the materials that are important for them.

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