La Grange, IL

I had an awful experience at this Lagrange coffee eatery

Chicago Food King

I was given an opportunity via Yelp Elite Events to try out a coffee cafe/breakfast eatery in downtown La Grange called Blackberry Market.
Main PicturePhoto by Frank S/ChicagoFoodKing.

The way that a Yelp Elite event works is as follows: The company contacts Yelp or Yelp contacts the business. The main purpose of contacting Yelp is so that top-tier Yelpers can come by and review them. They give out some free food items and, in my case, it was a coffee and a dessert of my choice.
line to wait?Frank S/ChicagoFoodKing

I want you to also understand that usually the business, knowing what a good Yelp review can do for their business, is on their best behavior with service and food quality.

If I get a good vibe off of the business, such as good customer service or a simple friendly experience, I will often order more than the free items. I will often order many items to give the business my respect by paying for my food and to get a good feel for the establishment.
order areaPhoto by Frank S/ChicagoFoodKing.

I love the downtown La Grange area. It has so many choices for any good food lover like myself. I also love to just walk through the area when the weather gets nicer and the restaurants open up for patio seating.

I made my way to Blackberry Market on a Sunday. The weather was sunny but unseasonably cold. Regardless of the weather, it was a Sunday and the parking was extremely sparse. I had to park pretty far away and walk to Blackberry Market.
Inside main dining roomPhoto by Yelp.

I walked into Blackberry Market and immediately loved the decor. I felt it was very contemporary. The look had many attributes of a Starbucks or a Corner Bakery.

I noticed a handful of people were standing around waiting on their coffee drinks. I also noticed many employees saw patrons walk in and gave no effort to say hello or offer any welcoming gesture.
Iced coffeePhoto by Frank S/ChicagoFoodKing.

I walked up to what I assumed was a line and after a minute or so realized it was just the area other patrons were waiting for drinks. I also want to mention that many employees witnessed other patrons walk to this area thinking it was a line and gave no guidance to walk on down to a register to place their order.

I walked up to the counter and an employee stared at me blankly waiting for me to order something. This is before the employee knew I was there to try out their establishment on behalf of Yelp. I noticed a sign on the counter welcoming Yelp reviewers to Blackberry Market. I said hello to the employee and told them I was with Yelp Elite to try their coffee and dessert. The employee without talking grabbed a cup and continued to just stare at me. I felt super awkward and asked what dessert was part of the Yelp Elite event for me to try. The employee mumbled that I could try whatever I wanted as he gestured to the glass case full of desserts.
Dry sconePhoto by Frank S/ChicagoFoodKing.

I went with the mixed berry scone and also asked if I could make my coffee iced. The employee reacted like I asked him something completely out of line and said I guess I can make it iced. I did not know putting ice cubes in a cup was such a large request.

The employee gave me a number stand and told me to have a seat without explaining if it would be brought out to me. I sat and waited watching other patrons just wait like myself for what felt like a very long time to receive simple items like coffee or a premade pastry.
DessertsPhoto by Yelp.

I noticed it had been close to twenty minutes and finally my iced coffee was dropped off at my table, minus my scone. I waited about five more minutes and they, in fact, forgot to bring it over. I walked over to the counter and explained I never received my scone. I again was given an attitude and was given my pastry.

I can forgive bad service if the food was really good, but the scone was drier than sawdust and the coffee was average at best. I also want to mention that the prices at Blackberry Market are not cheap. In fact, they are more expensive than Starbucks right down the street.

I was so disappointed in the overall experience. The food was not good and the service was downright bad. I looked around the downtown La Grange area and noticed many of my favorite establishments were closed down, due to Covid. I think it is more important than ever for a restaurant too, at the very least, to offer good service with a warm welcome to their customers.

I cannot recommend anyone to go to Blackberry Market with the experience I had. I would say maybe I was treated a certain way because they thought I was with Yelp or just an average customer. However, I was treated poorly before the employee knew who I was and still treated poorly after they knew I was with Yelp.

I give Blackberry Market a rating of 2 out of 10.

© Frank S ChicagoFoodKing, 2022. All Rights Reserved.

Comments / 9

Published by

Food Blogger, Food Photographer, Restaurant Reviewer. Follow Me on Instagram under ChicagoFoodKing. Also, Check out and follow my BRAND NEW YOUTUBE CHANNEL Link in bio

Wood Dale, IL

More from Chicago Food King

Comments / 0