Self-checkout lines are here to stay. And the numbers present in stores are likely to grow with the passing years. But the experience is not yet perfect. According to a 2021 survey of 1,000 shoppers, 67% experienced errors. The transaction was not as smooth as when done by a cashier. (source)
The machines cause headaches for store owners as well. But their commercial use and acceptance are growing. In 2019, food retailers processed 23% of transactions with self-checkout. The number stood at 29% in 2020. Despite the challenges, businesses will continue to pass on the work to consumers. This process began in 1986. (source)
So, what can you expect in the next few years?
The trend will grow in the future. Amazon is leading the checkout revolution. The company has several grocery stores with no cashiers. (source)
Existing stores will not make such a drastic move yet. Places of business like Walmart, Dollar General, and Kroger will do a gradual pivot. You may see more lanes converted to cashier-less payment systems. Costco and Albertsons have also brought back their self-checkout lanes. (source)
The three reasons self-checkout lanes are increasing
1. Businesses do not want to get left behind. Their competitors are adopting new technology, and brands feel the need to do the same.
2. Customers feel these lanes are faster because they are the ones doing the work.
3. Since the pandemic, it has been challenging to overcome staff shortages.
What do you think?
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*Disclaimer: This article is for informational purposes only. This article got written using city reports and accredited media reports.*